Natural Health Connect – Terms and Conditions

Introduction

At Natural Health Connect, we aim to provide high-quality products and resources to support your health and wellbeing. These Terms and Conditions (“Terms”) set out the rules and responsibilities that apply when you use our websites: https://www.naturalhealthconnect.com.au or https://www.naturalhealthconnect.com (“Site”) and when purchasing products through our platform. By using our Site, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree, please discontinue use of our Site.

1. Acceptance of Terms

By accessing or using our Site, you confirm that you understand and agree to be legally bound by these Terms, as well as any applicable laws and regulations.

2. Order Processing and Shipping

Order Processing: All orders are processed in the order they are received and fulfilled from available inventory. If stock is insufficient to complete your order, the outstanding items will be fulfilled from the next incoming shipment. You will be notified of any delay and the expected fulfillment time frame. If the delay is not acceptable to you, you may cancel the remaining portion of your order by emailing info@naturalhealthconnect.com.au with your order details, cancellation request, and original payment method.

Shipping: Orders are typically despatched within 1–2 business days via Australia Post’s standard parcel post service. Tracking details are provided once your order is despatched. Delivery within Australia generally takes 2–5 business days, although times may vary depending on Australia Post.

3. Cookies

Our Site uses cookies to personalise your experience and collect statistical and marketing information. Cookies are small data files placed on your device by our web server. While optional cookies can be accepted or declined, some cookies are essential for the proper operation of our Site. By using our Site, you consent to the use of cookies, including selected third-party cookies, as outlined in our Privacy Policy.

4. Intellectual Property

Unless otherwise noted, all text, images, graphics, logos, software, and other content on our Site are the property of Natural Health Connect or its licencors and are protected under intellectual property laws. You may use the Site for personal, non-commercial purposes only. You must not:

• Copy, republish, or reproduce content

• Sell, rent, or sub-licence materials

• Redistribute or duplicate materials without prior written consent

5. User Comments and Submissions

Where our Site allows you to post comments or feedback, you confirm that you own or have permission to use any submitted content and that it does not infringe third-party rights or contain unlawful material. Natural Health Connect does not pre-screen comments but reserves the right to remove any content considered offensive, inappropriate, or contrary to these Terms. By posting, you grant us a non-exclusive licence to use, reproduce, and moderate your content.

6. Hyperlinking and Linking Policy

Linking to Our Site: Government agencies, search engines, news organisations, and accredited businesses may link to our Site without prior written approval, provided the link is not misleading or deceptive.

Requesting a Link: Other organisations may request to link to our Site by providing details of their entity, the origin URLs, and the destination pages they intend to link to. We reserve the right to approve or decline such requests at our discretion.

Content Liability: We accept no responsibility for content hosted on third-party websites linking to or from our Site. Links are provided for user convenience only and do not imply our endorsement.

7. Disclaimer and Limitation of Liability

Medical Disclaimer: Information on this Site, including product and dosage information, is provided for general informational purposes and is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your healthcare professional before beginning any new treatment or supplement. Never ignore or delay seeking professional advice because of information found on this Site. Reliance on website content is at your own risk. Use of the Site does not establish a doctor–patient relationship.

Limitation of Liability: To the extent permitted under Australian law, Natural Health Connect and its officers, directors, employees, or affiliates accept no liability for direct, indirect, incidental, or consequential damages arising from your use of the Site. We do not warrant the accuracy, completeness, or timeliness of the content provided.

8. Returns and Refunds Policy

Your rights in relation to product returns, refunds, and consumer guarantees are explained in our dedicated Returns and Refunds Policy, available at https://www.naturalhealthconnect.com.au/refund-policy. By purchasing products from us, you agree to follow and be bound by that Policy, which forms part of these Terms.

9. Indemnification

You agree to indemnify and hold harmless Natural Health Connect, its officers, directors, employees, and affiliates from any claims, damages, or expenses (including reasonable legal costs) arising out of your use of the Site or any breach of these Terms.

10. Governing Law and Jurisdiction

These Terms are governed under the laws of Queensland, Australia. Any disputes will be exclusively dealt with in the courts of Queensland.

11. Severability

If any part of these Terms is found to be invalid or unenforceable, the remainder shall continue in force.

12. Amendments to Terms

We reserve the right to review and update these Terms periodically. Any changes take effect immediately upon publication on our Site. Continued use of our Site indicates acceptance of the revised Terms.

13. Privacy Policy

Our Privacy Policy, available at https://www.naturalhealthconnect.com.au/privacy-policy, sets out how we collect, use, and protect your personal data. By using our Site, you acknowledge and agree to that Policy, which forms part of these Terms.

14. Contact Information

If you have any questions about these Terms, please contact us at:

Email: info@naturalhealthconnect.com.au

This document replaces any earlier versions of our Terms and Conditions and forms the entire agreement between you and Natural Health Connect in relation to your use of this Site.